UKG Earns Top Honors for Workforce Management

Constellation Research is a strategic advisory and futurist analyst firm that provides guidance on digital strategy, business-model disruption, and transformation. The Constellation ShortList™ for Workforce Management Suites uses conversations with software customers, independent analysis, and interviews with vendors and partners to identify the top solutions on the market. 

UKG Pro Workforce Management helps organizations manage their frontline workforce through an intelligent platform that increases efficiency and helps people with work-life balance. According to Ann Christenson, chief human resources officer at Aimbridge Hospitality, a leading global hospitality management company with 45,000 U.S. employees, “Since we launched flex scheduling, more than 12,000 employees — about 30% of our hourly workforce — have traded shifts across our 1,100 U.S. properties, and that number continues to grow. We’ve given the power to our people, with opportunities to pick up shifts at any of our Aimbridge-managed properties in their area. Through UKG, Aimbridge associates have more choices to work their preferred hours and earn additional pay to support the other areas of their lives, which was important to us.”

In addition to a variety of self-service tools that ensure schedules work for both the business and the employee, the UKG Pro Workforce Management suite delivers a highly differentiated experience that features:

• UKG Pro^® Strategic Workforce Planning, which delivers short-term forecasting and long-term capacity planning tools that allow organizations to predict, analyze, and address the gaps between today’s frontline workforce and tomorrow’s needs;

• UKG One View™, a transformative solution for multi-country payroll that simplifies the complexity of how businesses around the world pay their people, helping to achieve more accurate, compliant payroll across 160+ countries; 

• UKG Wallet™, a financial wellness app that provides earned wage access and digital banking to help people access their pay before payday; and  

• UKG Talk^®, a communication hub for organizations to connect with their frontline workforce through company-wide announcements, direct messaging, and employee resource groups based on shared common interests or teams. 

“With Pro Workforce Management, we now have one standard timekeeping policy and platform — one source of truth for workforce data across all locations,” said Peter Nelson, director of payroll at Hartford Healthcare, which uses UKG to give employees greater flexibility when selecting shifts while also providing managers and supervisors with real-time visibility into areas where coverage is needed. “We have also removed duplications system-wide. We were able to massively standardize what our managers can see and do in UKG, which has really simplified their lives.”

A global leader in workforce management, UKG delivers industry-specific solutions across healthcare, manufacturing, retail and hospitality, services and distribution, and the public sector to help organizations overcome unique workplace challenges that vary by business. Strategic specialty-solutions include:

• AutoTime^®, built for aerospace and defense companies to simplify time and attendance and labor management, while supporting the Defense Contract Audit Agency (DCAA) and other compliance requirements; 

• UKG^® Clinical Extensions, which optimizes safe and equitable workload distribution in healthcare settings based on patient-to-staff assignments;

• EZCall^®, designed purposefully to meet the scheduling needs of physicians, hospitalists, residents, advanced practice nurses (APNs), and clinical staff; 

• UKG TeleStaff™, which gives public safety agencies 24/7 access to automated scheduling and notifications to simplify complex scheduling practices; and

• Virtual Roster^®, allowing businesses to effortlessly schedule and manage shifts for casino staff, including seamlessly assigning roles, adjusting staffing levels based on demand, and ensuring optimal coverage across all areas of the casino floor.

“HR data is critical to effective decision-making, and UKG has been a game-changer for us,” said Alicia Hunt, division head of HR at Arkansas Department of Transportation. “With UKG, our workforce data lives in one place, which means we can generate real-time reports for everything from payroll to turnover to employee overtime. Before UKG, it could take weeks to get that information, which meant it was already out of date and not actionable by the time we received it. With UKG, I have confidence in the timeliness and accuracy of the data.”